[root]

Hello,

I’ve detected an important issue related to WPBakery Page Builder, if the plugin is active all the grid itens inside the shop pages (shop page and archives) get a opacity bug related to animation of the grid, if you activate the plugin and turn of the shop grid animation it works but all elements are loaded at the same time without any animation effect, this is bad. Can you help me solve it?

I’m attaching some print screens for a better understanding of the code with the plugin on and off.

If you need to see the bug live or admin access to WordPress dashboard ou FTP, just ask for me that I send by e-mail and private.

This issue is urgent for me, I’m with my deadlines expired because of this bug.
Regards,
Erik Cardoso

[root]

Hi,
Thanks for contacting us,

Please notice that it’s possible to set the entrance animation for products on shop page from Theme Setting > Shop page > Entrance Animation

I have checked this option on my local and also on our online demos but I did not face any issue with it.
Please see the shop page on one of our online demo :
http://kitestudio.co/pinkmart-demo1/shop/

Therefore the issue is related to something else on your dashboard.
The issue can happen because of plugin conflicts so please deactivate the extra plugins one by one to find the source of this trouble.

If the issue not resolved by the workaround above Please provide your WordPress login information and the URL of the shop page to me, I will investigate the issue online on your website.

Best Regards.