[root]

Hi,

I can’t add any products to cart. It just keeps loading.

How can I solve this?

[root]

URL: staehr-aalborg.dk
Admin: staehr-aalborg.dk/staehr1991
User: KiteStudioSupport
Password: Dl%b*@6)n#rbIve796w7WvLK

[root]

Hi mate, hope have an amazing day ahead

I checked your website and seems the error is a cross-origin frame Error, check the following Image :

View post on imgur.com

for this error Please ask the hosting provider to help you

https://www.a2hosting.com/kb/developer-corner/enabling-cross-origin-resource-sharing

we are also here if you need more help
Regards

[root]

I just talked to my hosting provider and they can’t help me.

What can I do to solve this? Could it be because of a faulty plugin?
Please help, I’m completely clueless.

[root]

Everything works perfectly fine when using Mozilla Firefox browser.

When using Google Chrome and Microsoft Edge, customers can’t add products to the cart.

[root]

Hi mate,

as I mentioned in the previous reply, you need to enable the cross-origin setting on your server
your host provider can help you better regarding that

you can also contact our agency they can help you with 40$ extra fees
http://kitestudio.co/agency

Regards

[root]

I know, but i spoke with my hosting provider and unfortunately they weren’t able to help me.

Are you currently working on my site? I noticed a lot of plugins have been disabled.

Thanks in advance

[root]

Hi again,

mate, we need to access the Cpanel to check the site origin setting

this issue is related to the sever setting
however, if they can not help you I can ask my colleague to check tit with 45$ extra fees

if you ok with the price let me know to send you invoice

and we need also you CPanel and FTP login information

Regards

[root]

I would like that. Please send the invoice

[root]

Hi again,

I send the invoice to your email
please after payment send your FTP login information and Cpanel login information to check it out
better send to help.kitestudio@gmail.com

Regards

[root]

Hello,

I just paid the invoice.

FTP login information
Host: http://ftp.staehr-aalborg.dk (port 21)
Username: staehr-aalborg.dk
Password: 3zawb2ny

[root]

How to access phpMyAdmin
1. Sign in at Simply.com (https://www.simply.com/dk/controlpanel/login/?return=%2Fdk%2Fcontrolpanel%2F)
Username: UE238241
Password: hlkstaehr192

2. Go to “MySQL” in left menu

3. Go to “Åbn MySQL web-administration”

If there is anything else you need, please let me know.

[root]

Hi mate, thank you for the payment

we will check it and return back to you soon

thank you for patient

Regards

[root]

Edit

The FTP host name is without “http://”

Looking forward to hearing from you

[root]

Hi mate

please check your website
hope it will be fixed now

Regards